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FAQs

Q1. When will my order ship?

A1: We hold stock for raw materials, such as housing, LED chip, driver etc. 1-3 days for sample, 5-7 days for Qty. below 200pcs, 7-15 days above 300pcs.

Q2. How do you ship the goods and how long does it take to arrive?

A2: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q3. Can I have a sample order for led light?

A3: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q4. Do you have any MOQ limit for led light order?

A4: Low MOQ, 1pc for sample checking is available.

Q5. How to proceed an order for led light?

A5: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?

A6: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7. Do you offer guarantee for the products?

A7: Yes, we offer 3 or 5 years warranty to our products.

Q8. How to deal with the faulty?

A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q9. What kind of certifcates do you have for your led light?

A9: CUL, UL, DLC, CE(EMC_LVD), RoHS, CB, SAA, CCC, IP66, IK08.

Q10. What is colour temperature?

A10: PearlLED colour temperature is:
Warm white = 3000k-3200K
Natural white = 3900k-4200K
Cool white = 6000K-6500K

Q11. What is CRI?

A11: CRI is a figure which feedback the real objects colors. the CRI is mostly 70-75Ra,if you want high CRI with 80Ra ,please freely to tell us.

Q12. What is the voltage of LED lights are available?

A12: AC 90-305VAC 110V 220V 277VAC 377VAC 480VAC.we also support the DC12/24V for LED lamp.

Q13. Can I directly replace my existing lamps with LED lamps?

A13: The LED Lights we offer are direct replacement of halogen,HPSL and compact fluorescent lamps. This means that you do not have to do any changes to your existing system.

Q14. Is there intelligent option for the LED lamp?

A14: There are 0/1-10V, PWM, DALI, PLC, Zigbee, DMX light control.

Q15. Can you supply the professional lighting design?

A15: Sure,LED lighting design including the Dialux simunlation,3D products renderings etc.

Q16. Any OEM accessories can be provided when the standard one not work for installation ?

A16: Yes, we can provide the OEM accessories support for different application request.

Q17. Do you accept the OEM for your Lamp ?

A17: Sure.

Q18. How about the disassembly sales?

A18: We could accept the whole fixture been disassembly,but no sale the accessories separately.